Terms & Conditions


This page sets out the terms and conditions ("Website Terms") on which we, Shanaya eCom Pty Ltd (ACN 630 782 375) ("we", "us" or "Orderoo"), provide our services through our websites and any Orderoo mobile application through which you access our website or services (together, "Website"). Please read these Website Terms carefully before ordering any products through the Website, as your use of the Website and purchase of any products offered on the Website is subject to these Website Terms. By ordering products via the Website (whether now or in the future) or continuing to use the Website, you agree to be bound by these Website Terms.
We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.
Use of your personal information submitted via the Website is governed by our Privacy Policy.
For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website and any Orderoo mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.
Company details: Shanaya eCom Pty Ltd (ACN 630 782 375) is a company registered in South Australia, Australia.
Service: We provide a way for you to communicate your orders ("Orders") for products ("Products") to delivery or takeaway restaurants/other businesses displayed on the Website (the "Service"). We also provide services allowing independent couriers to deliver your Orders to your home ("Delivery Services").

1. Accounts:

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Intellectual Property:

The Service and its original content, features and functionality are and will remain the exclusive property of Orderoo and its licensors.

3. Links To Other Web Sites:

Our Service may contain links to third-party web sites or services that are not owned or controlled by Orderoo.
Orderoo has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Orderoo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Its user's responsibility to read these terms & conditions before signin up on this site or APPs or by using any of the the services we offer.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

4. Termination:

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

5. Disclaimer:

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

6. Governing Law:

These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


  1. Capacity and age: By placing an Order through the Website, you warrant that:

  2. You are legally capable of entering into binding contracts; and

  3. You are at least 18 years old.

  4. Alcohol and cigarettes: Furthermore, you acknowledge and agree that:

  5. It is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18; and

  6. Cigarettes are not for sale to persons under the age of 18; and

  7. Orders containing either alcohol or cigarettes can therefore not be accepted from or on behalf of persons under the age of 18. In the event that you place an order for alcohol or tobacco products, you will be required by the restaurant to show ID on delivery. We supports the Responsible Service of Alcohol.

8. Delivery of Goods:

Any item/items (goods) purchased from our website is/are to be delivered to a physical address in case of delivery order. We deliver multiple times in a day, customers can simply pickup a time slot for delivery during checkout process and we will deliver within that time slot in most of the cases. In certain cases especially during busy hours, there could be delay on vendor’s behalf or our behalf and delivery may be delayed.
Also items cannot be left unattended and it is customers responsibility to make sure that there is someone to receive delivery items and is over 18 in case of alcohol delivery. In case there is no one to receive delivery items, we cannot leave items unattended unless instructed to do so by customer.


  1. Website information: We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice

  2. Specials listed on the Website are subject to change. Restaurants may alter their specials at any time, including removing or changing the terms of any loyalty discount program. Loyalty credits earned through a loyalty discount program from a Restaurant are non-transferrable and are not redeemable for cash.

  3. Allergy, dietary and other menu information: We try to accurately copy the item names, descriptions, prices, special offer information, heat and allergenic warnings and other information ("Menu Information") from the menus that are provided to us by Restaurants. However, it is the Restaurants that are responsible for providing this Menu Information and ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If you are in doubt about allergy warnings, contents of a dish or any other Menu Information, you should confirm with the Restaurant directly before ordering. Some of the pictures shown are indicative of the style of cuisine only and may not be an actual photo of the dish from the Restaurant.

  4. Restaurant actions and omissions: The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with. We have no control over the actions or omissions of any Restaurants. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:

    1. We do not give any undertaking that the Products ordered from any Restaurant through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.

    2. Estimated times for deliveries and collections are provided by the Restaurants & delivery drivers and are only estimates. Neither we nor the Restaurants & delivery drivers guarantee that Orders will be delivered or will be available for collection within the estimated times.

    3. Restaurants have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. We encourage all our Restaurants to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Restaurant rejects your Order.

    4. The foregoing disclaimers do not affect your statutory rights against any Restaurant.

  5. Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, including the Australian Consumer Law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise).


  1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law, including the Australian Consumer Law. Nothing in these Website Terms affects your statutory rights, including right relating to the consumer guarantees applicable to the supply of services under these Term.

  2. Exclusion of liability: Subject to clause 9.1, and your statutory rights under the Australian Consumer Law more generally, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

    1. any loss of profits, sales, business, or revenue;

    2. loss or corruption of data, information or software;

    3. loss of business opportunity;

    4. loss of anticipated savings;

    5. loss of goodwill; or

  3. or any loss not arising naturally or not arising according to the usual course of things from the relevant breach or acts or omissions.

  4. Limitation of liability: Subject to clauses 9, 10.1 and 10.2, and your statutory rights under the Australian Consumer Law more generally, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or $100, whichever is lower.

  5. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

  6. Indemnity: You agree to indemnify and hold Shanaya eCom Pty. Ltd. and applicable affiliates, officers, directors, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on the indemnity basis, made by any third party due to or arising out of your breach of these Terms or the terms and policies it incorporates by reference, or your violation of any law or the rights of a third party.


  1. Compiling your Order: Once you select the Products you wish to order from the menu of your chosen Restaurant and provide other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order", "checkout" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will process your Order and errors cannot be corrected.

  2. Minimum Order Amount: If a Restaurant has a minimum order amount in place, you may not place an order with that Restaurant until the value of your Order exceeds that amount. The minimum order amount must be met after applying any discounts or specials that reduce the total Order amount

  3. Amending or cancelling your Order: Once you submit your Order and your payment has been authorized, you will not be entitled to change or cancel your Order online. If you wish to change or cancel your Order, you may contact the Restaurant directly. However, there is no guarantee that that the Restaurant will agree to your requests as they may have already started to process your Order

  4. Payment authorisation: Where any payment you make is not authorised, your Order will not be processed by or communicated to the relevant Restaurant

  5. Processing your Order and Restaurant rejections: On receipt of your Order, we will begin processing it by sending it to the relevant Restaurant and will notify you by either email, APP notification, text message or all of them that your Order has been received and is being processed. Any confirmation page that you may see on the Website and any Order confirmation e-mail, APP notification, text message that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Restaurant. Restaurants have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. We encourage all our Restaurants to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email, APP notification, text message ) as soon as reasonably practicable if a Restaurant rejects your Order. When a Restaurant confirms receipt of the order and expected collection or delivery time, we will notify you by e-mail, APP notification, text message (provided that you have given us your mobile telephone number)

  6. Delivery of your Order: Estimated times for deliveries and collections are provided by the Restaurants or delivery drivers and are only estimates. Neither we nor the Restaurants & delivery drivers guarantee that Orders will be delivered or will be available for collection within the estimated times. All food preparation and deliveries are the sole responsibility of the Restaurant accepting the Order. To the extent permitted by law, including the Australian Consumer, Orderoo accepts no liability associated with food preparation or delivery by the Restaurant accepting the order


  1. Taxes and delivery costs: Prices for individual menu items will be as quoted on the Website in Australian dollars. These prices include any applicable taxes but may exclude delivery costs (if you opt for delivery instead of collection) and any online payment administration charge imposed by the Restaurant (if you pay for your Order online). These will be added to the total amount due where applicable.

  2. Incorrect pricing: This Website contains a large number of menus and it is possible that some of the menus may include incorrect prices. The products will be sold for the displayed price even if the correct price for an Order is higher than the price stated on the Website.

  3. Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website or in cash to the Restaurant at the point of delivery to you.

  4. Card payments: If you pay by credit or debit card, you may be required to show the card to the Restaurant at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in delays in sums being deducted from your bank account or charged to your credit or debit card.

  5. Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognized by the Website and endorsed by Orderoo, and you pay for any balance by credit or debit card.

  6. Rejected Orders: Once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorized, you will be charged the full amount of your Order. If your Order is subsequently rejected by the Restaurant  or cancelled for any other reason, your bank or card issuer will refund the relevant amount. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Restaurant will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

13. Order Reviews:

Orderoo review page is fully open for our customers and they can share their ordering experience through us. We reserve the right to exclude the reviews and rating if the reviews are abusive, offensive and discriminating to restaurant or customers. We reserve the rights to check the content and URL of the reviews to exclude if it’s offensive or abusive.

15. Events Outside our control:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").

  • A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

  • impossibility of the use of public or private telecommunications networks; and

  • the acts, decrees, legislation, regulations or restrictions of any government.

  • Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

16. Changes:

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

17. Communication:

We can contact you by email to update you about order status. We can also send you emails about our discount & Cashback offers from time to time. If you donot want to receive out marketing emails please let us know by replying to that email and we will take that email address from our marketing list.

18. Contact Us:

If you have any questions about these terms & conditions, please contact us by filling "Contact Us" form on our website/app or email us at

On-Demand Services User Terms & Conditions

Welcome to the On-Demand Services provided by Orderoo, accessible through our website,, and our mobile application. These Terms and Conditions regulate your access to and utilization of our On-Demand Services platform, which connects users with a broad spectrum of professional service providers. By engaging with our On-Demand Services, you fully agree to these Terms and Conditions. Should you find any part of these terms unacceptable, we ask that you refrain from using our services.

1. Acceptance of Terms

Your access or use of the On-Demand Services signifies your acceptance of these Terms and Conditions and your agreement to abide by them, along with any additional terms, conditions, and policies referenced herein.

2. Changes to Terms

We reserve the right to amend these Terms and Conditions at any given time without prior notification. Your continued use of the On-Demand Services following any changes indicates your acceptance of the new terms.

3. Privacy Policy

Our handling of your personal information in connection with the On-Demand Services is guided by our Privacy Policy.

4. Access and Use

  • Service Description: Orderoo serves as a platform for users to request and receive a variety of professional services.
  • Eligibility: You must be at least 18 years old to utilize the On-Demand Services.
  • User Account: Registration of an account may be necessary to access specific features of the On-Demand Services. You are responsible for keeping your account information confidential.

5. Services Booking

  • Booking Confirmation: Your booking is deemed confirmed once accepted by the provider, and you receive a confirmation notification from us.
  • Service Provider Selection: While Orderoo facilitates the connection with Service Providers, we do not guarantee their suitability or availability, and it is up to you to evaluate the Service Providers.

6. Payments and Charges

  • Fees: Services are priced as quoted on the platform. Users agree to pay all charges for their bookings. This includes any additional charges agreed upon during the job progress. A small connection fee for our services may also be applied.
  • Payment Processing: The connection fee will be processed securely through our app during booking. Payment for the job itself will be made directly to the provider upon job completion and to your satisfaction, through one of the payment methods listed on the provider's profile.

7. Cancellations and Refunds

Cancellation, refund, and no-show policies will be explicitly outlined on the platform. It is crucial that users adhere to these policies when making bookings.

8. User Conduct

Users commit not to employ the On-Demand Services for any illegal purposes or in a manner that disrupts, damages, or impairs the service.

9. Intellectual Property

All intellectual property rights in the On-Demand Services and any content are owned by Orderoo and its licensors.

10. Limitation of Liability

Orderoo's liability for any damages or loss arising from your use of the On-Demand Services is strictly limited to the amount you paid for the service.

Provider Credentials Verification

As part of engaging with any service provider through Orderoo's On-Demand Services, it is your responsibility to review and verify the service provider's credentials. This includes examining the credentials status displayed on the Orderoo app at the time of selection and conducting a follow-up verification of their latest status after hiring the service provider. Orderoo conducts an initial verification of provider credentials during the signup process, and these credentials are displayed under "credentials" in the provider's profile on the user app. However, maintaining the currency and accuracy of this information post-hiring falls within your purview.

By choosing to use Orderoo's On-Demand Services, you acknowledge and agree to these terms, ensuring a safe, reliable, and satisfactory experience for all parties involved.


On-Demand Services Provider Terms & Conditions

1. Provider Registration

  • Eligibility: Service Providers must meet specific qualifications and undergo a vetting process before being authorized to offer services on the platform.
  • Account Information: It is the responsibility of Providers to ensure that their account information is accurate and remains up-to-date.

2. Service Provision

  • Standards of Service: Providers agree to deliver services in a professional manner, consistent with industry standards and in compliance with all applicable laws and regulations.
  • Availability: Providers are tasked with managing their availability to ensure they can meet the demands of booked services.
  • Insurance Requirements for Providers: Service Providers must possess a valid and active public liability insurance policy and any other insurance required for their service before accepting bookings on Orderoo. Providers must ensure that their insurance coverage is comprehensive and suited to the services they offer. Any liability arising from services rendered through Orderoo bookings will be the sole responsibility of the Service Provider. Orderoo will not be held liable for such instances.

3. Payments and Fees

  • Earnings: Service Providers will collect payments directly from users after the completion of services, as Orderoo does not handle these payments. Providers are responsible for facilitating card payments if they offer this payment option.

4. Cancellations and No-Shows

  • Providers are required to adhere to Orderoo's cancellation policy. Penalties may be imposed for cancellations or no-shows that occur without sufficient notice.

5. Relationship with Orderoo

  • Service Providers are considered independent contractors. Nothing within these Terms is intended to establish a partnership, agency, or employer-employee relationship between Orderoo and the Service Provider.

6. Indemnification

  • Service Providers agree to indemnify and hold Orderoo harmless against any claims arising from their provision of services. This includes any damages or legal expenses incurred.

7. Termination

  • Orderoo reserves the right to terminate a Service Provider's access to the platform for any breach of these Terms, misconduct, or any other legitimate reason.

8. Changes to Terms

  • Orderoo may modify these Terms at any time. Continued use of the platform after such changes indicates acceptance of the new terms.

By registering as a service provider on the Orderoo On-Demand Services platform, providers agree to comply with these Terms and Conditions, which are designed to ensure a fair, reliable, and high-quality service experience for all users and providers involved.


Start enjoying all the benefits of doing business with Orderoo, owned by Shanaya eCom Pty Ltd., by reading our service agreement and submitting this form.

This Agreement (“Agreement”) governs the terms of participation with Shanaya eCom Pty Ltd. made and


entered as of the date of Signing this document, by and between Shanaya eCom Pty Ltd. (Service Provider) and your business (Restaurant) with respect to the following facts:

  1. Shanaya eCom Pty Ltd., operating online at Orderoo Mobile APPs, will act as a disclosed dual agent advertising, selling, and collecting revenue on behalf of my restaurant.

  2. Service Provider (Shanaya eCom Pty Ltd.) assumes no liability associated with the sale of food, drink and any product provided by restaurant/business, without limitation, computation, and payment of sales

tax/GST/other taxes to the appropriate taxing authority, compliance with appropriate health codes with respect to preparation of food, and all matters concerning quality and condition of the food. Our role is to provide an online marketplace and connect Restaurants/Businesses with online customers, connect Restaurants/Businesses with delivery drivers using that online marketplace.

  1. The parties want to enter an agreement whereby Service Provider (Shanaya eCom Pty Ltd.) would be encouraged to introduce customers interested in purchasing the products of my restaurant for a fee.

The restaurant owner agrees to pay Shanaya eCom Pty Ltd. a “service fee” for bringing business to my restaurant. Further, restaurant owner agrees that said “service fee” will be paid in the form of a discount applied to all orders consummated by or Shanaya eCom Pty Ltd. at the time of purchase.

WHEREFORE, for good and valuable consideration, the parties agree as follows:

  1. SERVICE TERM: Commencing on the date hereof and continuing until one or both parties’ desires to terminate this agreement.

  2. ACCOUNT SET-UP: To be completed by sales representative or authorized agent of Shanaya eCom Pty. Ltd.



We (Shanaya eCom Pty Ltd.) reserve the right to change (Increase or decrease) our service fee any time in future. Restaurants will be allowed to get delisted from our website if they don't like our new fees.


Store APPs: Restaurants will be notified through a notification on the store APP of any incoming order.

Restaurants are responsible for downloading our Android APP and stay logged in for notification

purpose. A username and password will be provided by us for logging in purpose. Password can be changed by restaurant any time.


Printer/Tablets: We (Shanaya eCom Pty Ltd.) may install a bluetooth printer or Android printer or Tablet at your restaurant to receive and print incoming orders for no extra cost. A reliable secure Wi-Fi internet connection and availability of electric power is must to use these printers. It is restaurant's responsibility to keep printer/tablet plugged to power, is always switched on and is connected to Wi-Fi internet. We (Shanaya eCom Pty Ltd.) should not be held responsible for any missed order due to a fault with our technology as sometimes it’s not in our control. The restaurant will not be responsible for any hardware or software issue and it’s our (Shanaya eCom Pty Ltd.) responsibility to get it fixed. However, Restaurant will be responsible for any physical damage to the printers/tablets after they are installed in your restaurant. Also, the restaurant could be charged up to AUD 500 as printer/tablet repair cost. Also, if Restaurant/Business decide to terminate our services then any device placed at the restaurant/business by us must be returned to us in original condition.

  1. ORDER ACCEPTING: It is the sole responsibility of business owner to ensure order is accepted on time (within 10 mins of order being ordered). Orderoo system will send the driver for pickup after order has been assigned to a driver by the restaurant from Orderoo store app.

 Restaurant BEHAVIOUR: Orderoo is committed to providing safe, respectful, positive, and supportive working environments for all staff, businesses(restaurants) listed on Orderoo platform and contractors (including delivery drivers) which foster workforce wellbeing, productivity, and quality customer service. Orderoo in any case will not tolerate any kind of disrespectful, violent or discrimination (based on age, gender, race, or color) behavior towards its staff and delivery drivers.

  1. PAYMENT: We (Shanaya eCom Pty Ltd.) will make every effort to transfer the money which we collect through our online payment gateways on behalf of the restaurant within 3-10 days of the order being delivered and completed. However, it could take longer than that in certain cases where payment has not yet been cleared due to any reason.

  2. PROMOTIONAL MATERIALS:For a synergistic and mutually rewarding relationship, Orderoo strongly encourages restaurant owners to solicit the availability of delivery/pickup services. Shanaya eCom Pty Ltd. furnishes promotional materials at no cost to participating restaurants. Promotional materials may include: Vanity cards (full color business cards), Point of Sale (POS) Signage, and other marketing material. Businesses are required to display this marketing material on their premises as asked by ORDEROO.

  3. NO SHOWS: Restaurant agrees that in case of failure to deliver/pickup by customer food due to " No Show" , that is no one found to receive the order at delivery address given at the time of delivery, restaurant will accept all order items back and Shanaya eCom Pty. Ltd. reserve the right to refund the customer either in full or partial as described in our user Terms & Conditions in case the payment was done in advance. Shanaya eCom Pty.Ltd./Orderoo nor will not be held accountable for any financial loss due to " No Show" to any of the two parties.

  4. MISSING ORDER ITEMS: Its restaurant's/Business's responsibility to make sure all ordered items has been included in the bags/ packages being handed to delivery driver. We may charge restaurant/business additional $15 or more as redelivery fees for that order. Also request for that re delivery will go last in the queue. We  Shanaya eCom Pty Ltd also reserves the right to decline the re-delivery request depending on the circumstances.

  5. FOOD PACKING: Its Business's (Restaurant's) responsibility to ensure food is packed properly for delivery. The restaurant is liable for any revenue loss due to food not properly packed.

12: MAKING CHANGES TO MENU: Its restaurants responsibility to let us know in writing at least 72 hours in advance of any changes needed to be made on either online menu, business hours or any other content of their online shop listed on our website or APP. Also, restaurants must make sure that prices on their online menu on our website or APP are correct all the time. We will not be held liable for any financial loss due to incorrect menu prices.

  1. DATA PROTECTION: We take data protection very seriously. Restaurants are equally expected to safeguard user's data, which is but not limited to Customer's name, Customer's delivery as well as billing Address, phone number etc. Restaurants/Businesses are not allowed to use customer data (email address, phone numbers, house address, gender etc.) collected through online orders for any of their business marketing.

  1. SECTION HEADINGS: The headings of paragraphs, sections and other subdivisions of this agreement are for convenient reference only. They shall not be used in any way to govern, limit, modify, construe thisagreement or any part or provision thereof or otherwise be given any legal effect.

  2. ENTIRE AGREEMENT: This agreement contains the full and complete understanding and agreement between the parties with respect to the within subject matter and supersedes all other agreements between the parties whether written or oral relating thereto and may not be modified or amended except by written instrument executed by both of the parties hereto. This agreement shall in all respects be subject to the laws of the South Australia applicable to agreements executed and wholly performed within such State.

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