Update Date: 25/08/2024

Welcome to Orderoo! This Privacy Policy explains how Orderoo collects, uses, shares, and protects the personal information of users who interact with our website and mobile applications. By accessing and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with Orderoo, we may collect both personally identifiable information (PII) and non-personally identifiable information (non-PII), including but not limited to:

• Name
• Email address
• Mobile phone number
• Demographic information
• Payment information (if applicable)
• Information collected as you access and use our service, including device information, location, and network carrier
• Geolocation data
• Usage patterns and preferences

2. How We Use Your Information

We may use and share the information you provide with third-party service providers for the following purposes:

• Personalize the app for you
• Perform behavioral analytics to improve our products and services
• Periodically send promotional emails about new products, special offers, or other information we think you may find interesting, based on your consent
• Provide and improve our services, including customer support, navigation, and trip history
• Retain data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes

3. Data Deletion Request

Your data privacy is important to us. If you wish to delete your account and personal data from Orderoo, you have two options:

a) In-App Account Deletion:

• Open the Orderoo app on your device.
• Go to the "Profile" section.
• Click on "Account Settings."
• Select "Manage Account."
• Choose the option to "Delete Account."

By following these steps, your account will be deleted from Orderoo, and your personal information will be removed from our system, subject to legal or business retention requirements.

b) Email Request for Account and Data Deletion:

• Send an email to help@orderoo.com.au with your account details (e.g., phone number or registered email) to expedite the deletion process.

Note: Once the account is deleted, all your data will be permanently removed and cannot be recovered. If certain information needs to be retained to comply with legal obligations, we will inform you of such retention.

4. Security Measures

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we implement suitable physical, electronic, and managerial procedures, including encryption, secure servers, and access controls. In the event of a data breach, we will promptly notify affected users and take appropriate steps to mitigate the impact.

5. Third-Party Website Links and Data Sharing

Our website may contain links to other websites. Once you leave our site using these links, please note that we do not control those websites. We cannot be held responsible for the protection and privacy of any information you provide while visiting such sites.

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided that those parties agree to keep this information confidential.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide targeted advertisements. You can control the use of cookies through your browser settings.

7. User Rights

You have the right to access, update, or delete your personal information at any time. You may also request a copy of the personal data we hold about you, object to processing, or request data portability. To exercise these rights, please contact us at help@orderoo.com.au.

8. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and/or sending you an email notification.

10. Contact Information

For any inquiries, concerns, or data deletion requests, please contact us at:

• Email: help@orderoo.com.au

Thank you for choosing Orderoo. We are committed to ensuring the privacy and security of your information.