Privacy Policy:

Update Date: 23/07/2023

Welcome to Orderoo! This Privacy Policy outlines how we collect, store, and protect your information when you use our website and/or mobile applications. By accessing and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with Orderoo, we may collect the following personally identifiable information:

• Name
• Email address
• Mobile phone number
• Demographic information
• Information collected as you access and use our service, including device information, location, and network carrier

2. How We Use Your Information

We may share the information you provide with third-party service providers for the following purposes:

• Personalize the app for you
• Perform behavioral analytics to improve our products and services
• Periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you provided

3. Data Deletion Request

Your data privacy is important to us. If you wish to delete your account and personal data from Orderoo, you have two options:

a) In-App Account Deletion: To delete your account directly through the Orderoo app, follow these steps:

1. Open the Orderoo app on your device.
2. Go to the "Profile" section.
3. Click on "Account Settings."
4. Select "Manage Account."
5. Finally, choose the option to "Delete Account."

By following these steps, your account will be deleted from Orderoo, and your personal information will be removed from our system.

b) Email Request for Account and Data Deletion: You can also request account and data deletion by sending an email to help@orderoo.com.au. Please include your account details (e.g.,phone number or registered email) in the email to expedite the deletion process.

Note: Once the account is deleted, all your data will be permanently removed and cannot be recovered. If you have any concerns or questions about the account deletion process, feel free to contact our support team at help@orderoo.com.au. We are here to assist you throughout the process.

4. Security Measures

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Third-Party Website Links

Our website may contain links to other websites. However, once you leave our site using these links, please note that we do not have control over those websites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites.

6. Information Collected During Use of Our Services

When you use Orderoo's services, we may collect the following information:

• Your preferred language and country site (if applicable)
• The manufacturer and model of your mobile device
• Your mobile operating system
• Your geolocation
• The type of mobile internet browsers you are using
• Driver location data used to track trips and assist with navigation

7. Use of Collected Information

Our primary goal in collecting your information is to enhance your experience while using the Services. We use this information to closely monitor which features of the Services are used most, allow you to view your trip history, rate trips, and determine which features we need to focus on improving. This includes analyzing usage patterns and geographic locations to determine where we should offer or focus services, features, and/or resources.

Location data helps us improve our services, including pickups, navigation, and customer support. For users who have enabled location data collection, the app may also facilitate emergency data sharing with police, fire, and ambulance services for enhanced safety.

Furthermore, for users who have enabled location data collection, we may enable location sharing between riders and drivers to improve pickups, especially in crowded areas.

8. Location Feature and Background Access

Our app uses real-time navigation to provide service to end-users, allowing pickups from their location to their destination location. To enable real-time updates for trips, background location access is required. This allows us to know the driver's real-time movement, benefiting both users and the company.

Additionally, the app monitors driver location, even when you are using a different app on your phone, such as during phone calls. This "Background" location usage is necessary to accurately measure the distance traveled during trips.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the sales email address. We will promptly correct any information found to be incorrect.

For any inquiries, concerns, or data deletion requests, please contact us at help@orderoo.com.au.

Thank you for choosing Orderoo, and we are committed to ensuring the privacy and security of your information.